Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how rg7770 ("rg7770", "we", "us", "our") collects, processes, stores, uses, and protects personal data about individuals ("you", "your", "Player", "User") who access or use the rg7770 online gaming platform at rg7770.cam and its associated services (the "Platform").

rg7770 takes the privacy of Filipino players seriously. We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC"). We also comply with data governance requirements applicable to PAGCOR-licensed gaming operators.

By registering an account on rg7770, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform and should contact us to close your account.

This Policy should be read in conjunction with the rg7770 Terms & Conditions, which govern the overall relationship between you and rg7770.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, rg7770 acts as the Personal Information Controller with respect to the personal data of players using the Platform. This means rg7770 determines the purposes for which, and the manner in which, your personal data is processed.

Where rg7770 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification services, or game providers — those third parties act as Personal Information Processors and are contractually bound to process your data only in accordance with rg7770's documented instructions and applicable Philippine data privacy law.

For all privacy-related queries, requests, or complaints, rg7770's designated Data Protection Officer ("DPO") can be reached via the contact details set out in Section 15 of this Policy.

3 Personal Data We Collect

rg7770 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth;
• Residential address (including city, province, and region);
• Email address;
• Philippine mobile number.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, PhilHealth ID, UMID, Voter's ID, or Driver's License);
• Proof of residential address documents;
• Selfie or biometric image submitted for liveness verification where required;
• Source of funds documentation where required under anti-money laundering obligations.

3.3 Financial Data

• GCash or PayMaya account details (mobile number registered to the wallet);
• Bank account details (BPI, BDO, Metrobank) where used for deposits or withdrawals;
• Cryptocurrency wallet addresses (USDT, BTC);
• Transaction history, deposit amounts, withdrawal amounts, and account balance records.

3.4 Gaming and Behavioral Data

• Game session logs, bet histories, game outcomes, and wagering records;
• Bonus and promotion usage records;
• Responsible gaming tool settings (deposit limits, loss limits, exclusion status);
• Customer support interaction records, including chat transcripts and email correspondence.

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type;
• Unique device identifiers;
• Login timestamps and session duration data;
• Cookies and similar tracking technologies as described in Section 9.

4 How We Collect Your Data

rg7770 collects personal data through the following means:

• Directly from you: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automatically through the Platform: Technical and device data collected automatically when you access and use the rg7770 website or mobile interface, via cookies, server logs, and similar technologies;
• From third-party verification providers: Identity and fraud risk data from accredited KYC and anti-money laundering screening services engaged by rg7770;
• From payment processors: Transaction confirmation and status data from GCash, PayMaya, and banking payment partners to reconcile deposit and withdrawal records;
• From regulatory authorities: Exclusion lists and compliance data shared by PAGCOR and other relevant Philippine regulatory bodies.

5 Purpose and Legal Basis for Processing

rg7770 processes your personal data only for specified, legitimate purposes. The table below summarises the primary purposes of processing and the legal basis applicable under the Data Privacy Act of 2012:

rg7770 does not process your personal data for purposes incompatible with those listed above. Where we intend to use your data for a new purpose, we will update this Policy and notify you as required by law.

6 Data Sharing and Disclosure

rg7770 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

6.1 Payment Service Providers

GCash (G-Xchange, Inc.), PayMaya Philippines, Inc., and partner banks (BPI, BDO, Metrobank) and cryptocurrency processors receive the minimum personal data required to process your deposits and withdrawals, including your registered account name and transaction amounts.

6.2 Identity Verification and KYC Providers

rg7770 engages accredited identity verification service providers to carry out automated and manual KYC checks. These providers receive copies of your identification documents and, where applicable, biometric data solely for the purpose of verifying your identity against government records and fraud databases.

6.3 Game Content Providers

Third-party game developers and live dealer studio operators whose games are available in the rg7770 lobby may receive anonymised player session data required to deliver their game services. These providers are contractually prohibited from using such data for any purpose other than service delivery.

6.4 Regulatory Authorities

rg7770 is legally required to share certain player data with PAGCOR and, where applicable, the Anti-Money Laundering Council ("AMLC") of the Philippines, in connection with our regulatory reporting obligations and any lawful investigation. rg7770 will comply with valid legal orders, subpoenas, and government directives requiring disclosure of personal data.

6.5 Professional Advisers

rg7770 may share personal data with legal counsel, auditors, and compliance consultants on a confidential basis to the extent reasonably necessary for the provision of professional advice and services to rg7770.

7 Data Retention

rg7770 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a PAGCOR-licensed operator, rg7770 is required to retain player transaction records, KYC documentation, and gaming activity logs for a minimum of five (5) years following the closure or last activity of an account, in compliance with the Anti-Money Laundering Act of 2001 (RA 9160) as amended and applicable PAGCOR record-keeping requirements.

Data collected solely on the basis of your consent (such as marketing preferences) will be retained until you withdraw that consent or close your account, whichever is earlier. Data collected for fraud prevention and responsible gaming monitoring purposes may be retained beyond account closure where rg7770 has a legitimate interest in maintaining exclusion or fraud records.

When data is no longer required for any lawful purpose, rg7770 will securely delete or anonymise it in accordance with our internal data lifecycle management procedures.

8 Data Security

rg7770 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and rg7770's servers;
• Encryption at rest for sensitive personal data including KYC documents and financial records stored on rg7770's infrastructure;
• Access controls restricting staff access to personal data on a strict need-to-know basis, enforced through role-based access permissions and multi-factor authentication for administrative systems;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform infrastructure;
• Segregated player funds held in accounts separate from operational accounts to protect your financial data and assets;
• Incident response procedures enabling rg7770 to detect, investigate, and notify affected players and the National Privacy Commission of any personal data breach within the timeframes prescribed by law.

While rg7770 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and should contact rg7770 support immediately if you suspect unauthorised access to your account.

9 Cookies and Tracking Technologies

rg7770 uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform to enhance your experience, maintain session continuity, prevent fraud, and analyse Platform usage. The categories of cookies used by rg7770 are as follows:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as account login sessions, security token validation, and shopping cart functionality in the Cashier. These cookies cannot be disabled without breaking core Platform functionality.

9.2 Performance and Analytics Cookies

These cookies collect anonymised data about how players use the Platform — such as which pages are visited most frequently and where players encounter errors — to help rg7770 improve the Platform experience. All data collected through these cookies is aggregated and does not identify individual users.

9.3 Functionality Cookies

These cookies remember your preferences and settings — such as your preferred language, display settings, and last-visited game category — so you don't have to reset them on each visit.

9.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, or receive a notification when a new cookie is set. Note that disabling certain cookies may limit your ability to use some features of the Platform. rg7770 does not currently use third-party advertising or behavioural targeting cookies.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by rg7770:

• Right to be Informed: You have the right to know how your personal data is being collected, processed, and used — which is the primary purpose of this Policy.
• Right of Access: You have the right to request a copy of the personal data rg7770 holds about you and to receive information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data that rg7770 holds about you.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on rg7770's legitimate interests, including for direct marketing purposes.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to rg7770 in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe rg7770 has processed your personal data in a manner that does not comply with applicable law.

To exercise any of these rights, please contact rg7770's Data Protection Officer using the contact details in Section 15. rg7770 will respond to all verifiable data subject requests within fifteen (15) calendar days of receipt, as required under the NPC's implementing rules.

11 Minors and Age Restriction

The rg7770 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with applicable Philippine gaming regulations. rg7770 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

During the account registration and KYC verification process, rg7770 takes affirmative steps to verify player age. If rg7770 discovers that personal data has been collected from a player who is under 21 years of age, we will immediately close the account, void any associated transactions, and delete the personal data of the underage individual in accordance with applicable law.

If you are a parent or guardian and have reason to believe that your child under the age of 21 has registered an account on rg7770, please contact our Data Protection Officer immediately using the contact details in Section 15.

12 International Data Transfers

Some of rg7770's third-party service providers — including game developers, cloud infrastructure providers, and certain KYC and fraud screening services — may be located outside the Philippines. Where rg7770 transfers personal data to recipients in countries that do not provide an equivalent level of data protection as Philippine law, rg7770 ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements incorporating the NPC's standard contractual clauses or equivalent protections;
• Transfers to jurisdictions recognised by the NPC as providing adequate data protection;
• Transfer impact assessments conducted prior to any cross-border data sharing arrangement.

rg7770 will not transfer personal data internationally in a manner that circumvents your rights under the Data Privacy Act of 2012.

13 Third-Party Links and Services

The rg7770 Platform may contain links to third-party game providers' interfaces or informational resources. This Policy applies only to personal data collected and processed by rg7770 directly. rg7770 is not responsible for the privacy practices of third-party game studios, payment networks, or any other external service whose interfaces you access through the Platform.

We encourage you to review the privacy policies of any third-party services you interact with, as their data handling practices are independent of rg7770 and governed by their own policies.

14 Changes to This Privacy Policy

rg7770 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email or via an in-Platform notification prior to the changes taking effect, and we will update the "Last updated" date at the top of this page.

Your continued use of the Platform following the notification of policy changes constitutes your acknowledgment of the updated Policy. If you do not accept the changes, you should cease using the Platform and request account closure. We recommend reviewing this Policy periodically to stay informed about how rg7770 protects your personal data.

15 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how rg7770 has handled your personal data, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the rg7770 Platform — click the chat icon on any page and specify that your query relates to data privacy
• Response Time: rg7770 will acknowledge your data privacy request within three (3) business days and provide a substantive response within fifteen (15) calendar days

If you are not satisfied with rg7770's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official government portal. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.